Customer Success Representative

Roles & Responsibilities:

·         Provide exceptional customer service: assistance & follow up

·         Answer phones

·         Bid consolidation & follow up

·         Daily use of Salesforce per procedures & metrics; help to contribute to overall company Salesforce goals

·         Be a product expert for assigned manufacturers: order literature, assist team with product and application questions

·         Support outside sales staff

·         Specific customer ownership: be primary internal contact, attend customer events

·         Create and track quotes to customers

·         Work in a team environment

·         Place and track customer orders

·         Maintain professionalism, diplomacy, and tact to portray the company and the manufacturers we represent in a positive manner.

·         Compensation includes: full-time salary with an annual bonus, 401K package and annual profit sharing.

Education & Training:

Experience:  > 1-2 years in customer service/inside sales or other relevant experience

Skills:

·         Good people skills to deal with customers and an enthusiastic personality

·         General knowledge of the foodservice industry

·         Self-Motivated, effective time management, organization and multi-tasking skills

·         Strong verbal & written communication skills with profession phone etiquette 

·         Knowledge of Microsoft Office products


RIS, Installation Tech

Roles & Responsibilities:

·         Fischer Group team support with end users.

·         Roadrunner Installation Services for fee.

·         Trade Show & Bistro 1636 equipment set up, tear down and assistance.

·         Loading, unloading and transportation of equipment and supplies.

·         TFG Warehouse cleaning and organization.

·         Build knowledge products and services by attending factory training and team meetings.

·         Support and conduct equipment-related demos and startups; participate in and support on-site equipment and shelving installations.

·         Maintain professionalism, diplomacy, and tact to portray the company and the manufacturers we represent in a positive manner.

·         Daily travel within the territory and occasional customer/ factory visits outside of the local region.

·         Compensation includes: hourly wages & annual bonus, expense acct, cell phone, health benefits & 401K pkg.

Education & Training:

Mechanical aptitude and basic food safety knowledge.

Skills:

·         Good people skills to deal with customers and an enthusiastic personality.

·         Competent with food safety and a passion for culinary excellence.

·         Self-Motivated, effective time management, organization, and multi-tasking skills

·         Strong verbal & written communication skills by utilizing the Microsoft Office products & social media.

·         Microsoft Office, SalesForce, CAD experience and ability to navigate the internet.